The Central Bedfordshire Council customer services are doing their best to cope with the rise in queries over benefit changes, but we are concerned that their actions have been slow to ramp up.
Liberal Democrat councillors raised concerns about the likely impact of all the benefit changes some months ago and questioned whether the council had the resources to deal with the inevitable increase in queries. But Cllr Dr Rita Egan says, “I still have those concerns. And I would be interested to hear from people about the way their enquiries are being dealt with."
"People should not be in despair over the new rules."
Read this handy guide to check the facts about Welfare Reform.
After that, if you need to speak to someone for advice, please ring CBC on 0300 300 8000.
If someone is really stuck, ask a local CBC councillor to intervene.
twt fbk
